Michael Quinn Kaiser: Risk Management for Retail

Michael Albert Quinn is a leading consultant and executive with 2MQ Risk Management Consulting – a specialist in risk and insurance management services for corporate and multi-national organizations. 

As 2MQ Risk Management Consultant, Quinn enjoyed the opportunity to work with the Modesto, California-based Save Mart Supermarkets from 2014 to 2015. 

As Consulting Director of Risk and Safety for the Save Mart organization, Michael Quinn Kaiser provided risk management leadership and consulting that lead to considerable reductions in liability and Worker’s Compensation caseloads while saving the company millions in expenses.

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Michael Quinn Kaiser: Volunteering for Those in Need

Michael Albert Quinn is well-known in the business community as an adept and insightful risk management professional – someone with the experience and expertise needed not only to turn corporate risk management departments around, but also to equip company teams with the tools and foresight they need to perform at an elite level well into the future.

What few may not know about Michael Quinn is his commitment to the community. A regular volunteer at such local nonprofits as the Open Heart Kitchen and the Food Bank of Contra Costa and Solano, Quinn has long dedicated his time and energy to helping the less fortunate – and to ensuring hungry families throughout the region have the support and supplies they need to build a better future for their children.

The Food Bank of Contra Costa and Solano provides much-needed food and support to more than 180,000 people every month, while the Open Heart Kitchen proudly delivers over 330,000 hot meals to in-need people every year.

A longtime Bay area professional, Michael Albert Quinn served the Kaiser Foundation Health Plan from 1998 to 2014.

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Michael Albert Quinn Kaiser: Reasons for Working with a Consultant

As the founder and executive consultant of 2MQ Risk Management Consulting, Michael Albert Quinn utilizes his unique strengths, skill set and expertise to help clients improve and optimize operation. 

A risk management consultant since 2014, Quinn enjoys the opportunity not only to develop the strong teams organizations need to achieve high performance, but also to ensure the processes and procedures are in place to elevate each client’s risk management department to the next level of success.

Often times an organization will be hesitant about working with a consultant, though such a professional – regardless of focus – can often provide the invaluable insight that company needs to solve problems, optimize processes and better prepare for the future. 

A consultant like Michael Quinn Kaiser may be able to offer:

· An outside perspective that offers a new approach for dealing with problems and finding solutions.

·   Information on trends, strategies and processes that are working for others in the industry.

·  The extra motivation and boost of confidence the organization needs to make tough decisions with more immediacy.

As a consultant, Michael Albert Quinn has enjoyed the chance to work directly with several high-profile clients, including Save Mart Supermarkets and 24 Hour Fitness. Prior to that, he enjoyed more than a decade of success with the Kaiser Foundation Health Plan (a subsidiary of Kaiser Permanente).

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Michael Albert Quinn Kaiser: Why Choose Mediation?

Michael Albert Quinn Kaiser knows conflict resolution well, having managed and overseen more than a thousand lawsuits, arbitration and mediation during his time as senior manager of risk management at Kaiser Foundation Health Plan. 

An expert in negotiation and bringing parties to agreement, Michael Albert Quinn Kaiser understands the many advantages of mediation – particularly as a cost and time-saving alternative to the traditional litigation process.

Some of the more notable benefits of the mediation process include:

• Faster resolution:

While litigation can sometimes take months or even years to conclude, mediation often offers the opportunity to find agreement in just weeks if not days – even in regards to highly-contentious issues.

• Cost-efficiency:

Because the process of mediation is significantly faster than litigation, the cost tends to be much lower.

• Flexibility:

Mediations offer a level of candor and directness often not afforded in a courtroom setting, making it easier to express concerns and raise questions that get to the heart of important matters quickly.

Michael Quinn Kaiser: Benefits of Managing Risks

As a former director of risk management for Kaiser Permanente, Michael Quinn is a recognized expert in the field of risk management. 

He understands what a proper risk management strategy can do for a company, having designed and implemented several for the companies he's interacted with over a two-decade career. 

Regardless of a firm's size, Quinn believes that every business should implement a strategy that enables it to identify, assess and plan for the uncertain events and gaps in processes that are likely to bring adverse outcomes.

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Michael Quinn Kaiser: Dispute Resolution

During his time at Kaiser Permanente, Michael Quinn oversaw more than 1,000 arbitrations, lawsuits and mediations as an outstanding senior member of the organization's risk management team. Michael Quinn Kaiser understands the importance of resolving disputes in a manner that saves companies' time and money.

Dispute resolution is essential for providing alternatives that help conflicting parties arrive at an agreeable resolution. The use of various dispute resolution processes such as arbitration and mediation are unquestionably much cheaper and faster than following the conventional legal process. These processes allow the parties to be more involved in the process while also giving them more control over the outcome.

In many instances, all that's needed from conflicting parties is their willingness to participate and their actual presence. Where a court or judge has mandated the use of dispute resolution, an attorney is part of the process. Their role depends on the nature of the dispute and the type of process being used to reach a solution.

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Michael Quinn Kaiser: Working Independently

Since leaving Kaiser Permanente in 2014, Michael Quinn has used his expert knowledge of risk management to establish a consulting business. Like many consultants, Michael Quinn Kaiser appreciates the opportunity to work independently for the numerous benefits it offers.

 Flexibility. Since a consultant's role is to meet with clients, they often have flexibility in choosing their working hours depending on their appointments.

Different problems. Ask many consultants, and they'll tell you that every new day brings its set of challenges and issues to resolve. The role is not a typical 8 to 5 job, and so the new problems continually challenge consultants to change their schedules and adapt.

Continuous learning. Consultants are hired for their expertise, which requires them to keep learning and adapting to industry trends. The good thing about continually staying on your toes is that clients appreciate the fresh perspectives and ideas you bring to the table.

Michael Quinn has specialized in taking client's risk management departments to the Next Level.

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Michael Quinn, former Kaiser Manager: Mediation Advantages

Michael Quinn is the former Director of Risk Management at Kaiser Permanente and has more than twenty years of experience in risk management. Considered an expert in his field, he has overseen more than one thousand mediations, arbitrations and lawsuits in a range of areas and understands that benefits of choosing mediation over litigation.

Mediation Advantages

Quicker Resolution: Litigation can take months or years to resolve an issue, especially in complex or highly contested cases. However, mediation typically only takes a few days or weeks to resolve complex and contentious issues.

Expense: Since mediation is a quicker process than litigation, the cost is significantly reduced, especially since mediation is typically billed at a lower rate than attorney representation.

Personal Involvement: In a courtroom setting, clients are represented by an attorney who must follow legal rules regarding court arguments. However, former Kaiser Executive, Michael Quinn reminds individuals that choosing mediation over litigation means that clients are able to express themselves openly and directly.

Privacy: Mediation is confidential. Even if your case eventually ends up in a court of law, the mediator can only testify to the conditions of a mediation agreement or the fact that no agreement could be reached. The mediation process (including what is discussed) remains private and does not become part of the court record.

 

Michael Quinn, Former Kaiser Exec.: Writing Arbitration Clauses

Michael Quinn is the former Director of Risk Management with Kaiser Permanente. With more than twenty years of experience in risk management, Mr. Quinn is an expert in the field. As a former Kaiser senior executive who has overseen more than one thousand mediations, arbitrations, and lawsuits in a range of areas, Michael Quinn understands that drafting an effective arbitration clause can save organizations from time-consuming litigation and its expense and shares the following tips for writing an effective arbitration clause.

Create Certainty

An organization's contract should expressly state that class-action lawsuits are not permitted. Further, an arbitration clause must make it clear whether a court or an arbitrator will make arbitration decisions. Additionally, any arbitration clause should specifically state what claims will be decided by the arbitrator.

Make it Obvious

An organization's arbitration clause should be prominent and include terms that are easily understandable by a consumer or employee. Michael Quinn, former legal department executive with Kaiser, also emphasizes that an arbitration clause should include language that gives consumers or employees that option of small claims court, forgoing arbitration entirely.

Avoid Invalid Terms and Provisions

An organization must ensure that any arbitration clause not includes provisions that are invalid based on unconscionability principles of contract law. A well-written arbitration clause should also include language allowing the arbitrator the option to award any relief that a consumer has available in a court of law, including injunctive relief, attorneys' fees, and/or punitive damages.

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Michael Quinn Kaiser: Snowboarding and Golfing

Michael Quinn Kaiser is an adept risk management consultant, Michael Quinn, former Kaiser employee, devotes much of his time toward empowering his clients with the tools, guidance and resources they need to succeed. When not immersed in his work, however, Michael Quinn Kaiser enjoys a round of golf, or cruising down the mountain on his snowboard.

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Michael Quinn Kaiser Studies Schools of Criminal Behavior Thought

The study of criminology undertaken by Michael Quinn Kaiser upon his enrollment at Sacramento State in Sacramento, California had evolved from 18th century schools of thought developed by social philosophers.  The Classical approach to understanding criminal behavior arises from a set of basic beliefs about human nature.  First, that individuals have free will in choosing their behavior. 

Second, that deterring crime arises from beliefs that humans are hedonistic, seeking pleasure and avoiding pain.  Humans also rationally calculate the costs and benefits of their actions to predict the consequences.  Third, that punishment of equivalent severity deters humans from committing crimes as long as the penalty outweighs the benefit, and fourth, that the swiftness and certainty of punishment determines its effectiveness as a deterrent.  The Classical approach to criminal behavior arose as prisons emerged as organs of social punishment, and when legal systems were emerging in the United States.

The Positivist school of thought regarding criminality posits that criminal behavior occurs outside an individual’s control, driven by both internal and external factors.  Michael Quinn Kaiser would have studied positivism as a scientific approach to the study of human behavior which has biological, psychological and social positivist aspects.

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Michael Quinn Kaiser : Preparing Meals to Those in Need

Michael Quinn Kaiser is a risk management consultant. Michael Quinn Kaiser is a former employee of Kaiser Permanente, donates his time on a regular basis to the Open Hearts Kitchen of Livermore; an organization that focuses on the preparation of nutritious, hot meals for individuals, families and school children throughout Livermore and the surrounding area.  Michael Quinn Kaiser is proud to be affiliated with this important nonprofit. Click here read full post...

 

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Michael Quinn Kaiser: Developing Effective Risk Management Strategies

Michael Quinn Kaiser is a successful risk management consultant. Michael Quinn Kaiser spends his days helping his clients determine how to measure risk in their business. 

Once a company’s risks have been identified, it is important to develop a solid plan for dealing with each of those risks, so that they can be continually managed. Creating a risk management plan is one of the most important things a business can do in order to be prepared to deal with the adverse events.

Decide

The first order of business is to develop a solid risk management plan. Depending on your company’s needs, the plan format can vary, but here are a few essential items that should be included in your risk management plan.

·         A complete list of all individual risks.

·         A rating of the individual risks based on their likelihood and impact.

·         A complete assessment of current controls.

·         A plan of action to deal with those risks.

Decide How to Handle the Risks

After you have identified the risks, prioritized them based on the impact to your business and how likely they are to occur, and assessed how effective your current controls are for handling the risks, you need to make a decision on whether you will avoid the risk, reduce the risk, transfer the risk, or accept the risk. 

Each of these strategies has their own advantages and disadvantage to consider.

·         Avoiding the risk completely is an effective way of dealing with it. By halting the activity that is causing the potential problem, you can eliminate the chance of incurring losses in your business. However, doing this will require you to lose out on any potential benefits the risk may contain.

·         Reducing the risk by taking steps to make any negative outcomes less likely to occur, or to find a way to minimize its impact when it does occur. This is the most common strategy and is great for a wide variety of risks.

·         You can transfer many of your businesses risk to an insurance company by insuring your vehicles and properties and obtaining different kinds of liability insurance to protect yourself from lawsuits. For risks that have a large potential impact, this is the best option.

·         In the case of minor risks, it is best to accept them. For those risks that received a low score for likeliness and impact, try to find a simple, low-cost solution for dealing with it.

Recommended to read: Michael Quinn Kaiser Works at 2MQ Risk Management Consulting

Putting a plan in place isn’t enough to mitigate your risks, you have to continually monitor your business in order to identify and deal with new risks. Michael Quinn Kaiser helps companies identify risks and develop plans to keep their business running as a risk management consultant in California.  

Michael Quinn Kaiser: Taking Claims Management to the Next Level

Michael Quinn Kaiser is a risk management consultant who specializes in risk and insurance management needs for a variety of corporate clients. Michael Quinn Kaiser found success in, among other things, identifying inefficiencies in claims management processes. Claims management is one of the important aspects of the operation of an insurance company. In a high competitive and dynamic environment, this aspect can be the differentiator that puts a company ahead of its peers.

Many insurance firms have different claim operations, units and professionals that focus on the different products they offer to clients. This model results in claim departments that have unique system configurations, processes and infrastructure for each line of business. In highly complex settings, inefficient process steps can be repeated, often with cost implications. As a result, insurers struggle to control this department and implement consistent claims management processes.

Implementing efficient claims management across the firm is important. While the use of technology is necessary, people and process components also have to be part of the improvement initiative. Business process management (BPM) is one way insurers can assess the claims process end-to-end, and find areas for adjustment and resource optimization. BPM technology provides companies with a core best practice platform that can be applied across lines of business, ensuring an optimal process can be implemented by any adjuster in any part of the organization.

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This model can also be readily customized and applied to market segments the company serves:

The role of automation

Best practices look good when they’re drawn on whiteboards but often fall short when firms lack the capacity to implement them. Additionally, each claim settlement process requires a custom approach that takes the precise nature of the claim into consideration.

Having a strong claim management system can help insurers to start automating the process. Such a system can automate processes that are paper-intensive and inefficient file systems, replacing them with intuitive and robust business tools that execute based on claim information.

Appreciate the customer experience

Insurers are highly dependent on the performance of claims management to maintain high customer satisfaction, manage risk exposure, and deliver reliable results. These aren’t easy tasks, especially considering how social networks can expose a firm to scrutiny. Claim management functions have a direct effect on the enterprise’s performance; they must balance efficiencies against customer satisfaction and still deliver.

Michael Quinn Kaiser is a Consulting Director of Risk Management at 24 Hour Fitness Inc.

Michael Quinn Kaiser Establishes Entrepreneurial Firm

Michael Quinn Kaiser has also established 2MQ Risk Management Consulting, which serves the risk management needs of corporate and multi-national clients.  This successful entrepreneurial venue for Quinn’s skills could have arisen from Quinn’s studies at JFK School of Law.

Michael Quinn Kaiser found the JFK Law Clinical Opportunities

 Michael Quinn Kaiser found the JFK Law Clinical Opportunities program assisted the Housing Advocacy Clinic and Legal Clinic for Elders.